FAQs

Most hairs are usually single drawn, meaning that there are different lengths within the weft. Single drawn hair has a naturally tapered ending giving the hair thinner ends compared to the root of the bundle. Double drawn hair has equally thick hair throughout the bundle.

Yes, we do. All international orders are shipped with the reliable Swedish postal service, Postnord. Shipping cost is a flat rate of 250 swedish krona (sek) for international orders and 150 sek within Sweden.

Please note that Hair By Ella is not responsible for any duties or taxes imposed by your country and will not refund an order because of this. Customers are advised to check all information about this prior to placing an order. International shipping time is 5-14 working days depending on what country we are shipping to. You will receive a tracking number once your order has been shipped out.

Every hair type that we offer comes in different qualities and have different properties. Think of what best suits your needs and read about the different hair properties in Hair textures.

Unfortunately, we do not offer this service as we do not have a salon or a showroom at the moment. We trust that we provide excellent quality and if you were to be unsatisfied for any reason you have the right to return the goods within 14 days (unused). To know if a wig fits you, please measure around your head and order a wig according to your size. We also advise you to do as much research on your own as possible to know if a wig is the best alternative for you. If you are a beginner for example it’s easier to start with a laceclosure wig rather than a lacefrontal wig.

All orders pass through our system and the process starts when the payment has reached us. The normal order processing time for hair extensions and pre-made wigs is 8-10 working days. Please bear in mind that some hairs can take longer to get if they are not in-stock. We do not cater to rush orders at the time and have no possibilities to do pick- ups. All orders are sent out. No orders are shipped during holidays or weekends.

When it comes to our custom made wigs we have a 15-20 working days process to get them done. These days do not include the post office delivery, we cannot affect posting times. Make sure to order your hair in good time to avoid disappointments and do not book your hair appointment before your hair has reached you.

Yes, you can. It is 100% unprocessed hair so it can be changed to different colors and shades through bleaching and coloring. However we recommend you get a professional to do the job. Bleaching is very harsh on the hair and can leave it very dry and brittle. We do not guarantee quality if hair has been chemically altered (or in other ways) in any way as all hair react differently to chemical processes. Bleaching and coloring affects the longevity of the hair.

All hair shed but with high quality hair extensions this should be kept to a minimum. When you cut the wefts you will experience extra shedding in the cases you don’t seal your wefts. Excessive shedding can also occur when you have chemically treated the hair. We always recommend you to seal your wefts. How you brush and care for your extensions also matters in this case.

The longevity of the hair may depend on how you care for it. Hair extensions needs care to stay in good condition. Most of our virgin hair wigs last between 1 year and upwards depending on proper care and our hair extensions 4 years and upwards.  If you treat your hair extensions chemically in one way or another it will shorten the lifespan. Also the kind of brush or comb you use can affect your hair. Think about not cutting the weft if possible when getting a sew-in and seal your wefts. Shedding occurs on all hair but excessive shedding can be minimized by sealing your wefts. Lace is a product that wil not last long and will need to be replaced over time. Bleaching your knots is a method that will make the lace appear more natural looking but will shorten its lifespan. 

Yes, although some of the deep curly or wavy patterns may be a bit challenging to straighten because of the curl pattern, it will take longer time. You might risk the chance of disturbing the original curl pattern once you straightened it after applying excessive heat repeatedly. It is very important that you use a quality heat protectant on your hair prior to using heat on it. Remember that your hair is 100% pure human hair so it can become heat damaged just as your own hair would. Let your hair extensions air dry for best result, using a blow-dryer may cause frizz.

All bundles are approximately between 90gram- 100 grams. When using shorter lengths the width of the weft will be longer compared to longer lengths. We recommend:

• 2 bundles when using 10”- 16”
• 3-4 bundles when using 18”- 24”
• 4 or more when using 24”- 32”

All orders pass through our system and the process starts when the payment has reached us. The normal order processing time for hair extensions and pre-made wigs is 8-10 working days. Please bear in mind that some hairs can take longer to get if they are not in-stock. We do not cater to rush orders at the time and have no possibilities to do pick- ups. All orders are sent out. No orders are shipped during holidays or weekends.

When it comes to our custom made wigs we have a 15-20 working days process to get them done. These days do not include the post office delivery, we cannot affect posting times. Make sure to order your hair in good time to avoid disappointments and do not book your hair appointment before your hair has reached you.

All straight hair is measured in its natural state, but our wavy and curly hair is measured when stretched out. You may consider ordering 2 inches longer for wavy hair to accommodate your length and for curly hair 4-6 inches longer to achieve your desired length.

A co-wash is when you wash your hair only using conditioner. The conditioner provides your hair with moisture and shine, and also help hydrate the hair as well as closing the hair shaft and making strands smoother. Conditioner closes the cuticles on the hair strand leaving it smooth. We recommend that you co-wash your hair and let it air dry from time to time to refresh it.

We take great pride in offering you hair extensions of very high quality and that will last you a long time. Consistency is a key factor and that is why we would never compromise quality. We care for your hair extensions even before they reach you by co-washing them and making sure they reach you in a nice packaging. We travel to source our hair and make sure to establish good relationships with our suppliers so we know what hair will reach you in the end. We aspire to give every client good service so if you have questions please contact us and we can see what we can do for you.

Step 1. Choose the hairtype you want (bundles). Whilst choosing the type you will also decide on texture and amount of bundles (3 bundles is recommended, 4 if lengths are 24”- up)

Step 2. Choose lacetype: closure of frontal. With both you can freely part within the measured space.

Step 3. Measure and provide your circumference so that we can choose the right size cap for you. Also if you choose a customized lace frontal make sure to send us a photo of your hairline so that we can mimic it.

Step 4. Please allow 15-20 working days to complete your order. Before sending out we will send a photo for approval. The custom made wig will be shipped out to a required address.